Privacy policy

last updated october 2026

Who we are
This website, thearabianaura.com, is run by The Arabian Aura, Shop 9, HUDA Market, Sector 13, Kurukshetra, Haryana 136118, India. This policy explains what personal information we collect when you visit our website, shop with us or contact us, and how we use and protect it.

Information we collect

  • Contact and delivery details: your name, phone number, email address and delivery address when you place an order.
  • Order details: the products you buy, order amount and order history.
  • Payment details: payments are processed securely by our payment partners (such as Razorpay and Shopify). We do not see or store your full card, UPI or bank details.
  • Messages: information you share when you contact us on WhatsApp, phone or email, such as your scent preferences.
  • Website usage: device, browser, IP address and pages visited, collected through cookies and similar tools.
  • Email signup: your email address if you sign up for updates.

How we use your information

  • To process, pack and deliver your order, including your free sample
  • To send order confirmations, delivery updates and reply to your queries
  • To help you choose a fragrance when you ask us
  • To send offers and new arrivals, only if you have signed up (you can unsubscribe anytime)
  • To prevent fraud and keep our website secure
  • To improve our website and products
  • To follow the law

Who we share it with
We never sell your personal information. We share it only when needed, with:

  • Shopify, which hosts our website and store
  • Payment partners such as Razorpay, to process payments
  • Courier partners, to deliver your order (name, phone and address only)
  • Marketing tools such as Google and Meta, only if we run ads, using website activity data
  • Government or legal authorities, when required by law

Cookies
We use cookies to keep your cart working, remember your preferences and understand how visitors use our website. You can turn off cookies in your browser, but some parts of the website may not work properly.

Where your data is stored
Our website runs on Shopify, so some of your information may be stored on secure servers outside India.

How long we keep it
We keep your information only as long as needed to complete your order, provide support, maintain business and tax records, and meet legal requirements. After that, we delete it or make it anonymous.

Security
We take reasonable steps to protect your information. However, no website or internet transfer is 100% secure.

Your rights
Under India's Digital Personal Data Protection Act, 2023, you can:

  • Ask what personal information we hold about you
  • Ask us to correct or update it
  • Ask us to delete it, unless we must keep it by law
  • Withdraw your consent for marketing at any time
  • Raise a complaint with our Grievance Officer

To use any of these rights, contact us using the details below.

Children
Our website is meant for people aged 18 and above. We do not knowingly collect information from anyone under 18. If you believe a child has shared their information with us, please contact us and we will delete it.

Grievance Officer
Name: Shanky Saini
The Arabian Aura, Shop 9, HUDA Market, Sector 13, Kurukshetra, Haryana 136118
Phone/WhatsApp: +91 90508 00400
Email: thearabianaura09@gmail.com
We will acknowledge your complaint within 48 hours and try to resolve it within 30 days.

Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the updated date.

Contact us
The Arabian Aura, Shop 9, HUDA Market, Sector 13, Kurukshetra, Haryana 136118, India
Phone/WhatsApp: +91 90508 00400
Email: thearabianaura09@gmail.com